Privacy notice

500 Grand Live & 500 Grand Parking
Published November 7, 2026 · Version 2026-11-07

1. Who operates these services

500 Grand Live is the social club operating the lot and related lakeside experiences. 500 Grand Parking provides payment-management services. The services connect your booking or parking purchase with the payment and receipt for that purchase. This notice covers the connected parking, membership, booking and customer-support services on 500 Grand Live.

2. Information used to provide the service

When you sign in or make a purchase, the service uses the information you provide, such as your phone number, name, receipt email, selected items, membership, booking date and time, lawn square or delivery location. Parking records may include a license plate, stall number, paid period and arrival or departure confirmation. Support and parking-notice records may include messages, submitted vehicle photos, incident details and timestamps or location information associated with that evidence.

Payment records include order and invoice references, amounts, payment status and processor references. Card entry is handled on Stripe checkout. Do not send card numbers or verification codes through email, text messages or support chat.

3. How the information is used

Information is used to verify access to an account, price and process a purchase, reserve available services, provide receipts and purchase history, coordinate pickup or delivery, respond to support or review requests, prevent abuse, maintain security and reconcile payments. A text sign-in code verifies access to a phone number; it does not prove vehicle ownership.

4. Connected services and limited sharing

The current platform uses Cloudflare for website and edge delivery, Supabase for records and account services, Stripe for payments, Twilio for verification messages, and an email delivery service for service messages. Historical purchases may include WordPress or WooCommerce records. Authorized staff may receive operational alerts through Telegram. Providers receive the information needed for their function.

A participating vendor or assigned delivery provider receives the order and contact or location details needed to fulfill its part of a purchase. A vendor does not need access to your unrelated parking history. Maps, recorded panoramas and other embedded media may make requests to their hosting providers when you load or interact with them.

5. Browser storage and communications

The applications use browser storage and session information to maintain sign-in, preserve your cart and resume a booking. Clearing browser storage may remove an unfinished local draft. Requested sign-in codes, order updates and receipts are service communications. Marketing subscriptions are separate from verification and purchase confirmation. Follow the opt-out instructions in a message or contact support if you need help.

6. Records, corrections and requests

Records are retained as needed to operate purchases, resolve support or parking-notice matters, protect the service and maintain payment and business records. Different records may have different retention needs; this notice does not promise that all information is deleted immediately on request. To request access, a correction or deletion, contact the team below. We may verify your authority over the relevant account before responding, and some records may need to be retained.

7. Security and account access

Use only the sign-in and payment pages linked from the service. Keep verification codes private. Customer information is restricted by account and operational role. No online service can promise absolute security. Contact the team if you believe your account or purchase information is incorrect or was accessed without permission.

8. Contact and updates

For privacy or account requests, contact 500grandparking@gmail.com or (510) 288-8654. Service location: 500 Grand Avenue, Oakland, California. Include your purchase reference if available; do not include card information or a sign-in code.

Material changes will be published here with an updated version date. Membership and purchase terms are separate from this description of information handling.